Dispute Resolution Policy

When disputes and complaints arise, Inmergers.com highly recommends negotiating and mediation solutions between the parties in order to maintain Members' confidence in Inmergers.com's service quality. The settlement of disputes and complaints is carried out according to the following steps:

Step 1: Members report directly to the Board of Directors via hotline 0963750192 / 0963550192 or email info@inmergers.com ;

Step 2: Inmergers.com will receive the Member's complaints and transfer the complaint to the Legal Department to provide specific solutions to support the Member. Inmergers.com proactively resolves quickly and publishes complaint settlement results on the basis of issued policies within 15 working days;

Step 3: In case the complaint is beyond the ability and jurisdiction of Inmergers.com to settle, the Management Board will request the Member to bring the case to the competent state agency for resolution according to the law. Inmergers.com respects and strictly implements the provisions of the law on protecting the interests of Members. All acts of fraud and fraud are condemned and all responsible before the law.